Senior Account Manager
Pubblicato il 14-09-2026 - Flexport in Monza
Overview
As an Account Manager at Flexport, you nurture key client relationships and drive value delivery across the client’s supply chain. You partner with clients, identify solutions, and manage upsell, cross-sell, and renewal opportunities while ensuring a premium, consistent experience globally. You collaborate with cross-functional teams to monitor metrics, onboarding, and strategic reviews, shaping outcomes that advance Flexport’s mission to simplify global trade.
Retribuzione / Benefits
- 23 vacation days? (text mentions 22)
- Health insurance
- Life insurance
- Statutory pension contributions
- Equity program
- Parental leave
Responsabilità
- Cultivate and grow relationships with key business stakeholders to deepen the Flexport partnership
- Monitor account health with clients and identify opportunities to improve the experience
- Identify, develop and close upsell, cross-sell, and renewal opportunities
- Track client financial health and ensure timely payments
- Lead client onboarding and define standard operating procedures
- Scope and guide implementation stages and timelines for new opportunities
- Collaborate with global counterparts to maintain a consistent account experience
- Oversee client metrics with Global Operations and address escalations
- Prepare content for client touchpoints to highlight value and new opportunities
- Lead quarterly strategy reviews using deep client knowledge with minimal guidance
- Drive product adoption with client stakeholders to maximize Flexport value
- Document and refine client success criteria as needs evolve
- Continue learning through internal/external training to act as a trusted advisor
- Maintain Salesforce accounts and opportunity pipeline
Requisiti fondamentali
- 3-5 years in sales/account management or client-facing role
- Background in logistics, freight forwarding, or supply chain
- Client-centric mindset focused on outcomes and strategic planning
- Strong problem-solving, process orientation, and structured thinking
- Deep curiosity about client needs and how Flexport can meet them
- High attention to detail and ability to analyze metrics
- Strong business acumen and track record in (cross)selling a product
- Fluent in Italian and English; Spanish is a strong plus
- CV in English requested by employer
- Client-centricity
- Attention to detail
- Curiosity
- Salesforce
- Data-driven account management
- Strategic planning and presentation delivery