14 set - Firenze
Sephora
Overview
As a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys. You will monitor KPIs, manage omnichannel services, and develop staff to achieve store objectives. The role combines operational excellence with people leadership in a dynamic, multinational retail setting. You’ll contribute to Sephora’s mission of inspiration and inclusion while shaping daily store outcomes and customer experiences.
Retribuzione / Benefits
- tailored welfare offers
- free beauty product gifts
- employee discounts on Sephora products
- Meaningful Rewards
- opportunities for learning and growth
- positive social and environmental initiatives (Sephora Stands)
Responsabilità
- Monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, AOV, units per ticket) and oversee omnichannel services (Sephora+, Click & Collect, App downloads)
- Track and improve store and team performance, implementing corrective actions when needed
- Manage department team and develop skills and talents
- Uphold quality standards for makeup, skincare, fragrance, and Sephora Collection; provide technical training
- Resolve disputes and foster team spirit to hit goals
- Brief the team on results and monthly objectives; ensure best Customer Journey and adherence to guidelines
- Monitor and share daily results with Store Manager and team; ensure compliance with procedures and commercial policies
- Oversee in-store service performance (internal/external) and stockroom management; coordinate Booxi platform activities
- Coordinate with Trade & Communication Department for events, masterclasses, and Digiclass; support store HR and commercial strategies
- Manage stock levels per replenishment cycles and merchandising strategies
Requisiti fondamentali
- 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic multinational retail
- Knowledge of key commerce KPIs; budget management, analysis, and daily reporting
- Business and goals orientation; strong relationship management; proficient in English
- Analytical and reporting skills; strong planning and organization abilities
- Critical thinking
- Resilience
- Collaboration
- Booxi platform
- KPIs monitoring and data-driven decision making
- Budget management and daily reporting
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