Customer Operations Manager I | EMEA
Pubblicato il 14-09-2026 - Deel in Milano
Overview
You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach.
Retribuzione / Benefits
- Stock grant opportunities
- Remote work flexibility
- WeWork access (optional)
- Equal opportunity and inclusive culture
- Competitive pay
- Benefits and rewards adjusted by country
Responsabilità
- Manage a high volume of small spend accounts in your market segment
- Identify and flag risks that could lead to customer churn
- Build and nurture client relationships, uncovering pain points and growth opportunities
- Be the voice of the customer by sharing product and operational feedback with internal stakeholders
- Ensure high-quality day-to-day customer experience and timely response to requests
- Drive adoption of Deel features to improve retention and satisfaction
Requisiti fondamentali
- Minimum 2+ years of relevant, client-facing experience
- Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity
- Strong relationship-building with calm demeanor under stress
- Quantitatively inclined with ability to draw insights from data
- Self-starter with growth mindset and high responsibility
- Proven track record of achievement and ability to impact business outcomes
- Strong analytical foundation and ability to synthesize data into actionable recommendations
- Curious and impact-driven
- relationship architect
- calm under pressure
- collaborative team player
- data analysis
- synthesizing complex data into recommendations
- stakeholder management