14 set - Roma
Msx International
Overview
In this role, you will provide first-line technical support for motorcycles and vehicle systems, helping dealers diagnose and resolve issues. You will work closely with internal teams to ensure high customer satisfaction and contribute to knowledge sharing and continuous improvement. The position offers hands-on troubleshooting, training, and data-driven problem solving in an international, collaborative setting. This is a chance to shape service quality while growing your expertise in a dynamic automotive environment.
Retribuzione / Benefits
- Competitive salary package
- Meal vouchers
- Continuous training and professional development
- Career growth opportunities
- International and collaborative working environment
- Supportive team culture
Responsabilità
- Provide first-line technical support via phone and ticketing systems
- Assist in diagnosing and resolving technical issues
- Escalate complex cases when necessary and monitor follow-up activities
- Communicate effectively with internal teams and external stakeholders
- Support continuous improvement and knowledge-sharing initiatives
- Participate in technical training and development activities
- Maintain high standards of customer service and technical support
Requisiti fondamentali
- Bachelor's Degree in Mechanical Engineering preferred
- Fluent Italian and good English skills (B2 or above)
- Passion for motorcycles and vehicle technology
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal abilities
- Ability to work independently and in a team
- Good knowledge of Microsoft Office applications
- Strong attention to detail and organizational skills
- Previous experience in technical support, workshop environments, or after-sales services is a plus
- Willingness to learn and develop professionally
- Junior candidates welcome with technical enthusiasm
- customer-focused
- strong communication
- interpersonal abilities
- technical diagnostic skills
- troubleshooting
- knowledge of motorcycles/vehicle technology
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