Field Service Engineer
Pubblicato il 14-09-2026 - Johnson & Johnson in Roma
Overview
As Field Service Engineer, you install, service, and optimize advanced orthopedic capital systems in clinical settings. You collaborate with surgeons, clinical teams, and commercial partners to support patient outcomes and surgical efficiency. You will diagnose hardware and software issues, perform preventive maintenance, and drive continuous improvements. This role combines hands-on field work with cross-functional teamwork, across a dynamic separation landscape to DePuy Synthes. You will operate in a safety- and quality-driven environment with meaningful impact on care delivery.
Retribuzione / Benefits
- annual premio
- vacation days
- parential leave (12 weeks)
- bereavement leave
- well-being reimbursement
- insurance plans
Responsabilità
- Install, commission, maintain, and service Capital Systems at customer sites in line with standards and regulations
- Diagnose and resolve hardware/software issues to ensure uptime and support
- Provide on-site technical support during surgical cases and clinical use as needed
- Perform preventive maintenance, upgrades, and functional testing for optimal performance
- Document service activities and corrective actions in service management systems
- Collaborate with Commercial, Clinical, and Technical teams to support launches and training
- Support investigations, root-cause analysis, and long-term corrective actions
- Comply with quality, health, safety standards and Credo values
Requisiti fondamentali
- 2 years of relevant field service or engineering experience
- Bachelor’s degree in Engineering (Biomedical, Electrical, Mechanical, Mechatronics or related)
- Hands-on troubleshooting of hardware, software, and integrated systems in customer environments
- Ability to work independently in the field and collaborate with cross-functional teams
- Strong customer-service orientation and professional communication
- Willingness to work flexible hours aligned to surgical schedules
- Preferred: experience with robotic-assisted surgery or advanced digital medical technologies
- Familiarity with regulated environments (ISO, GMP, MDR/FDA) and medical device quality systems
- Knowledge of networking, imaging, or software-driven platforms in OR environments
- Experience working with surgeons, OR staff, and hospital biomedical teams
- Languages: Italian (fluent); English (professional)
- Travel: significant regional travel (~50%), primarily within Italy; some international travel
- Certifications: technical or biomedical service certifications preferred
- Driving: valid driver’s license required
- customer-service orientation
- clear and professional communication
- independence in the field
- robotic-assisted surgery systems experience
- digital medical technologies
- regulated medical device environments (ISO/GMP/MDR/FDA)