Guest Service Agent
Pubblicato il 15-09-2026 - Bvlgari Hotels & Resorts in Roma
Job Category Rooms & Guest Services Operations
Schedule Tempo pieno
Located Remotely? Position Type Non-Management
Pay Range: EUR 25.316,20 Annual Salary
Position Summary Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. activate/reissue room keys. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
report accidents, injuries,
and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; Speak using clear and professional language; answer telephones using appropriate etiquette. support team to reach common goals; Preferred Qualifications Education: High school diploma or G.Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand
Access to online training programs and a structured personal development plan
Staff canteen available during working hours
Uniform and internal laundry service
Staff accommodation (subject to availability and eligibility)
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Our greatest strength lies in the rich blend of culture, talent, and experienc