15 set - Ravenna
Crif
Role Overview
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The AI Service Delivery & Agentic Manager will act as the central governance and coordination point for AI use cases developed across SBC1, SBC2, and GT teams. The role is responsible for overseeing the end-to-end delivery of the AI portfolio, maintaining the roadmap, managing dependencies, and ensuring that every use case is delivered as a secure, compliant, and operationally ready service.
Key Responsibilities
- Own and maintain the AI use case roadmap, tracking progress, priorities, dependencies, and risks.
- Ensure end-to-end visibility and governance of all AI initiatives under development.
- Assess technical, operational, and security implications of each use case, including integrations, deployment models, monitoring, performance, and availability requirements.
- Coordinate with GT and enabling teams to ensure successful implementation and production readiness.
- Ensure compliance with enterprise operating models, legal, security,
and regulatory requirements.
- Verify adherence to company standards and policies, including API exposure, penetration testing, monitoring, and operational support processes.
- Drive service readiness and ensure AI solutions are delivered according to ITSM best practices.
Requirements
- Strong experience in IT Service Management, service delivery, or technology governance.
- Knowledge of AI/GenAI solutions and enterprise platforms.
- Solid understanding of security, compliance, deployment, and operational support processes.
- Excellent stakeholder management and cross-functional cooperation
We offer a safe and inclusive environment where colleagues are encouraged to think outside the box. CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embracing gender, age,
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