15 set - Balgano
Golden Goose Group
DESCRIPTION
We are looking for a passionate talent to build our customer experience.
The position will report directly to the Retail Area Manager.
MISSION
The Store Manager plays a pivotal role in achieving commercial objectives and enhancing brand awareness and desirability. Being responsible for the management and development of the team, the Store Manager is a reliable, empowering, supportive leader and an effective communicator. The Store Manager is an innovative business owner, focused in leading the team by encouraging the company founding values (familiality, positivity, respect, success, quality) and inspiring everyone to become a dreamer while delivering an elevated customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Management of the store target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager;
- Guide the team to achieve commercial targets,
granting customer satisfaction and the respect of the qualitative standards and the brand’s strategy;
- Make sure the store staff always implements the best-selling ceremony including up-selling and cross-selling and guide the team to introduce all co-creation services as a key element of the Client Experience;
- Enhance customer satisfaction and ensure that strong customer relationships are built, through constant follow up with the team, by listening to client feedback, ensuring customer satisfaction, and building personalized experiences;
- Build relationships with our local community and act as a Brand Ambassador aimed to enlarge the network to acquire new customers and consolidate loyal customers. Drive database development, and ensure that clients are properly registered on the Golden App for effective customer segmentation and profiling;
- Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
- Monitoring of the most relevant industry and
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