15 set - Lecco
Arrow Ecs
Overview In this role, you will help maintain and improve the Quality Management System to meet customer and regulatory requirements. You’ll act as the main quality liaison for Italian-market customers, driving issue resolution and process improvements. You will work with cross-functional teams to uphold high quality standards and support audits and CAPA initiatives. The position blends analytical problem-solving with collaboration to sustain customer satisfaction and operational excellence. This role offers a meaningful opportunity to shape quality outcomes across the EMEA region.
Retribuzione / Benefits
benefits package tailored to the country of employment remote work flexibility career development opportunities
Responsabilità
Support the development, implementation, and ongoing maintenance of the QMS in line with customer requirements and standards Maintain QA system data and quality documentation Ensure compliance with customer requirements, regulatory obligations,
and industry standards Monitor QMS effectiveness and recommend improvements Support internal and external audits and ensure timely closure of corrective actions Serve as the primary customer liaison for quality issues and inquiries Lead structured problem-solving activities including RCA and 8D investigations Drive the implementation and verification of CAPA actions Build and maintain strong customer relationships through professional communication Conduct fault trend analysis to identify recurring issues and improvement opportunities Apply quality tools to improve process effectiveness and participate in CI initiatives Analyze operational processes and propose quality and efficiency improvements Collaborate with Sales, Engineering, and DC teams to support objectives Provide quality expertise during customer engagement and onboarding Develop, monitor, and report on quality metrics and KPIs Prepare quality reports and present trends and recommendations to management Ensure timely and accurate reporting of quality performance data
Requisiti fondamentali
Minimum 5 years’ experience in Quality Engineering/QA Strong knowledge of ISO 9001 and QMS Experience leading customer-facing quality investigations and corrective actions Fluency in Italian and English (written and spoken) Excellent analytical and problem-solving abilities Strong communication and stakeholder management High organizational skills and ability to multitask Quality management principles 8D Problem Solving Root Cause Analysis (RCA)
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