15 set - Assago
Electrolux Group
Job DescriptionAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.Join us in our exciting quest to build the future home!About the roleThis role is responsible for driving continuous improvement across service operations, tools, and processes, acting as a key link between business, IT, and the service network.We are looking for a curious, proactive, and resilient individual who enjoys challenges and wants to actively drive change within a dynamic service environment.LocationThe role is based in Assago.What you’ll doProactively gather feedback from our external service network (ISPs) to identify inefficiencies and opportunities (processes, tools, procedures) identifying issues or bottlenecks, proposing improvements and new ways of workingAssess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-inLead the development and implementation of business solutions (e.G., new tools)Act as key user of systems,
ensuring alignment and integration across platformsSupport adoption by ensuring usability and effectiveness of solutionsDesign and deliver training programs on tools and processes independently preparing training materials (presentations, guides, technical content) monitoring effectivenessManage issues and identify solutions related to connected appliances in cooperation with central support and development teamsCollaborate with international teams (IT support and development, HQ technical support)Who you areSolid technical or operational background with exposure to projects or process improvementExperience in service environnement, technical support, or service networksSolid understanding of IT systems and business applicationsStrong proactivity and continuous improvement mindsetExcellent communication and training skillsAssertiveness and stakeholder influencing abilityComfortable working in dynamic and challenging environmentsStrong problem-solving skillsFluent English (required for interaction with international teams) and ItalianAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.At Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance.The annual gross base salary starts from €37,500.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici).#J-18808-Ljbffr
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