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Description
Are you a results-driven leader with strong coaching skills and a passion for team development?
Required Language
German, English
Employment Type
Tempo pieno
Contract Type
Permanent
Description
Are you a results-driven leader with strong coaching skills and a passion for team development?
Do you want to be part of a dynamic support team?
If so, you might be our next Team Manager – German & English .
Your Profile
German – Advanced level C1
English – Medium level B2
Completed higher education (college degree or equivalent) is required
Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment
Strong coaching and people management skills
Ability to analyze performance data and drive KPI improvement
Experience working in a structured, target-driven environment
Flexibility to work in a rotational schedule, Monday–Sunday
Conditions For Internal Candidates
No written warnings in the past 6 months or ongoing disciplinary process
Your future role:
Lead, coach, and develop a team of Customer Support Representatives
Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.)
Conduct regular 1:1 meetings, performance reviews, and coaching sessions
Identify development needs and collaborate with Quality and Training teams
Drive engagement initiatives and contribute to a positive team culture
Manage attendance, attrition, and workforce planning in collaboration with relevant departments
Ensure compliance with company policies, procedures, and client requirements
Handle escalations and support resolution of complex cases
Analyze reports and implement action plans to improve operational results
Participate in calibration sessions and operational meetings
Support onboarding and nesting phases for new team members
Act as the main point of contact between the team and upper management
You will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction.
Benefits
Competitive salary
Monthly performance bonus
35 RON meal tickets
A well-defined career path with many opportunities to grow in different directions
At Foundever®, we make things simple.
Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.
We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.
Let’s create best moments together.
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