CoC Manager Western Europe and Americas
Pubblicato il 15-09-2026 - Sgs in Milano
Overview
In this role you drive Chain of Custody certification quality across Western Europe and the Americas, supporting the FSC/PEFC COC program and timber due diligence services. You collaborate with the Global Forestry Team to align business development and ensure accreditation standards are embedded in SGS processes. You provide timely technical support to affiliates, lead audits and training, and uphold certification integrity. This is a global, standards-driven position that shapes how SGS delivers sustainable forestry certification at scale.
Retribuzione / Benefits
- Flexible schedule
- Hybrid/remote model
- SGS university and campus for continuous learning
- Multinational environment
- Benefits platform
Responsabilità
- Support the development of the CBE timber and paper certification business (FSC/PEFC COC, timber due diligence) across Western Europe and the Americas
- Maintain active communication with the Global Forestry Team to explore business development options
- Assist the Global Technical Manager in revising COC procedures and documents
- Ensure COC accreditation standards are integrated into SGS procedures and communicated to affiliates and auditors
- Provide timely technical support and information to assigned affiliates
- Coordinate and perform technical review of COC reports for accreditation alignment and decision making
- Perform technical reviews of COC reports when required
- Conduct Technical Internal Office Audits (L2) per global audit plan
- Maintain the FSC Database
- Manage KPI-based performance of delivering affiliates and oversee the FSC Trademark approval service
- Ensure records meet accreditation requirements
- Attend accreditation body audits and address CARs and complaints/admissions as advised
- Set up and update trainings for COC auditors (Academy) with Training Manager
- Support Global Training Manager with FSC and PEFC COC trainings and lead auditor trainings
- Ensure certification competences with Accreditation Managers
- Consult with Affiliates on hiring/training/new auditor registrations
- Prepare New Auditor Application Packages for signature by the accreditation Manager
- Conduct L1 audits of COC auditors as required
- Adhere to SGS quality and safety management requirements
- Conduct assigned training courses and FSC audits as needed
- Perform other tasks as assigned by the direct line manager
Requisiti fondamentali
- FSC COC Lead Auditor (must have)
- Experience in timber and/or paper industries
- Audit and commercial experience related to products including proposals
- Strong leadership to drive change
- Analytical, decisive, adaptable, ethical, problem solver, persuasive, commercially-sensitive
- Customer and commercial focus
- Excellent verbal and written English; ability to interact with senior officials and management
- Teamwork with ability to operate with minimal supervision
- Computer literate
- English plus local language proficiency is advantageous
- leadership
- communication
- teamwork
- FSC COC Lead Auditor
- Timber/paper industry experience
- Auditing and internal control