13 set - Modena
Msx International
ph3Automotive Field Service Engineer (Flying Doctor) /h3 ul liFull-time /li liWorkplace Type: Field Based /li liCompensation: EUR ***** - EUR ***** - yearly /li /ul pbMSX International Group /b is the leading global provider of outsourced business solutions for the automotive industry.
For over 25 years, we have partnered with OEMs, dealer networks, and mobility organizations to improve customer engagement, optimize operations, and deliver measurable business results.
/p pAt MSX International, we combine deep industry expertise with innovative solutions to support our clients across the entire customer journey.
We are currently looking for a talented bField Service Engineer /b to join our growing team in Italy.
/p pWe are looking for an experienced bField Service Engineer /b to provide technical support to dealerships and service centers across Italy.
/p pThe successful candidate will be responsible for diagnosing complex vehicle issues, performing root cause analysis, and supporting technicians in resolving technical concerns.
This role requires strong diagnostic expertise, excellent communication skills, and the ability to build productive relationships with dealership personnel.
/p h3Key Responsibilities /h3 ul liSupport dealerships and workshops with vehicle diagnostics and troubleshooting activities.
/li liPerform root cause analysis on complex technical issues.
/li liUse diagnostic equipment and software to identify faults and recommend solutions.
/li liProvide on-site technical assistance and coaching to service technicians.
/li liDeliver technical guidance and training to dealer network personnel.
/li liPrepare and maintain technical reports and case documentation.
/li liEscalate critical issues when necessary and collaborate with internal technical teams.
/li liEnsure high standards of customer satisfaction and technical service quality.
/li liTravel regularly to dealerships and service centers across the assigned territory.
/li /ul h3Required Qualifications /h3 ul liTechnical Diploma or Degree in Mechanical Engineering, Automotive Engineering, Mechatronics, or a related field.
/li liMinimum 2-3 years of experience in vehicle diagnostics, technical support, workshop operations, or field service.
/li liStrong knowledge of automotive mechanical, electrical, and electronic systems.
/li liExperience using diagnostic tools, testers, and troubleshooting methodologies.
/li liAbility to analyze technical data and identify root causes.
/li liFluent Italian and professional English (B1/B2 minimum).
/li liValid driving licence.
/li liAvailability to travel extensively.
/li /ul h3Preferred Qualifications /h3 ul liExperience supporting dealer networks, workshops, or aftersales operations.
/li liPrevious experience within the automotive industry.
/li liTechnical certifications in diagnostics or vehicle systems.
/li /ul h3Soft Skills /h3 ul liStrong problem-solving mindset.
/li liExcellent communication and relationship-building skills.
/li liCustomer-oriented approach.
/li liAbility to manage multiple priorities effectively.
/li liAutonomous and proactive working style.
/li liStrong organizational skills and attention to detail.
/li /ul h3What We Offer /h3 ul liCompetitive salary package (€38,000 - €40,000 gross annual salary).
/li liCompany car.
/li liCompany laptop and mobile phone.
/li liAccommodation and meals covered during business travel.
/li liContinuous technical training and professional development opportunities.
/li liDynamic and collaborative working environment.
/li liOpportunity to develop expertise in advanced vehicle diagnostics and technical support.
/li liCareer growth opportunities within Technical Services, Aftersales, Customer Operations, and Management functions.
/li /ul pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
/p /p #J-*****-Ljbffr
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