15 set - Roma
Azienda Anonima
For our Boutique in Rome , we are looking for a full-time Client Advisor.
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities:
- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
- Assist customers accordingly with selling ceremony
- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
- Ensure the achievement of the Store goals, enhancing and developing the busi
ness
- Build and strengthen relationships with customers by developing CRM and Clienteling strategies
- Build strong team collaborations
- Contribute to maintain the visual display of the products in accordance with visual guidelines
- Help ensuring the products replenishment and physical inventory of merchandise
- Be confident with cashier procedures and after sales management
- Follow Company grooming, accordingly with the Company's standards and policies
Key Requirements
-Deep passion for fashion and luxury
-Experience in a similar role within fashion and luxury retail companies
-Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
-Comfortable in client face activities and clienteling
-Ability to adapt to different customers
-Team-playing aptitude
-Understanding of Retail
- KPIsDigital Ability
-Ability to work in a dynamic environment
-Fluent in English, a second language will be considered a plus
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