Addetto/a Customer Support
Pubblicato il 15-09-2026 - BoF Careers in Milano
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
We are looking for someone that will support both the sales and the stock management. From one side we are looking for someone that can work as "brand ambassador", able to convey the Brand's philosophy and values. As such, the candidate will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. From the other side the candidate will be responsible of stock management in terms of KPIs, Corporate guidelines and procedures. He/She will have to facilitate the selling process through an impeccable stock maintenance and to be responsible of minimizing the stock losses.
He/She will ensure the implementation of guidelines received from the Store Operations Department and Store Manager.
Responsibilities
Welcome and serve the customer providing an excellent in-store experience at all times.
Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
Ensure to be up-to-date knowing fashion trends and competitors.
Prove Brand and product knowledge.
Deal effectively with customer complaints by liaising with the line manager when necessary.
Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
Contribute to ensure a high level of security and be attentive to prevent product thefts.
Ensure the safety of the products a