15 set - Italia
RISCO Group
We are looking for a Technical Support Specialist to support Smart Home and Smart Building automation solutions.
The role focuses on after-sales technical support, remote diagnostics, system deployment, and close collaboration with partners, installers, and internal technical teams.
Key Responsibilities:
Provide technical support and remote diagnostics to resellers, distributors, system integrators, installers, and end users
Analyze customer requests and deliver structured, professional technical solutions
Program, deploy, and support smart home and building automation, networking, and security systems (remote and on-site when required)
Manage and maintain customer technical documentation and product knowledge resources
Deliver technical training sessions for installers and system integrators
Manage support tickets and coordinate on-site actions when necessary
Handle RMA (Return Material Authorization) processes and analyze returned products
Report field feedback, recurring issues, and improvement suggestions to the technical department
Identify upselling opportunities for services and products and support the sales network
Requirements
Previous experience in technical support, installation, or deployment in smart home, building automation, electrical, HVAC, security, fire, video surveillance, or networking sectors
Experience in B2B technical support environments
Strong analytical, diagnostic, and problem-solving skills
Ability to work methodically and maintain high professional standards under pressure
Knowledge of installation processes and project phases
Experience with data analysis, reporting, and technical documentation
Experience delivering technical training
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