Partner Technical Account Manager, OpenShift and OpenStack
Pubblicato il 15-09-2026 - Red Hat in Reggio Emilia
Overview
In this role you will be a technical liaison for a select set of partners, providing hands-on architectural guidance for Red Hat OpenShift and OpenStack platforms. You will build and maintain strong partner relationships, advocate for their needs, and work cross-functionally with Engineering, Product Management, and Support to resolve complex issues. You will influence partner strategy, share best practices, and ensure successful, long-term adoption of Red Hat cloud technologies. This position offers the chance to shape how partners leverage OpenShift/OpenStack at scale and to drive enterprise outcomes.
Retribuzione / Benefits
- remote work options
- flexible work environments
- global collaboration
- opportunity to work with leading open source technologies
- culture of inclusion
- supportive, open culture
Responsabilità
- Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Forewarn partners of technology changes or potential disruptions and advise on mitigation strategies
- Provide advice and guidance on current and future Red Hat products
- Troubleshoot technical issues and drive escalation with Red Hat, partner, and customer teams
- Complete analysis and present periodic reviews of operational performance to leadership
- Manage partner use cases and maintain clear case documentation
- Create partner engagement plans and keep partner documentation updated
- Manage and grow partner relationships through attentive, relationship-based support
- Build trust with partners and advocate on their behalf within Red Hat
- Collaborate with Engineering, Product Management, and Technical Support to debug and resolve issues
- Travel to visit partners and attend events as needed
- Support enterprise partners implementing automated and containerized cloud application platform solutions
- Learn new technologies quickly (e.g.