15 set - Roma
Empiric
ServiceNow Senior Technology Consultant - Italian-speaking -
ITSM, ITOM, ITAM
Contract Type
12-Month Freelance / Independent Contractor (Partita IVA required or willing to open before start)
Location
Remote
Target Start Date
September 21, 2026
Languages
Italian & English (Mandatory: Advanced or Native/Bilingual)
We are seeking an experienced
Senior Technical Consultant to lead and execute ServiceNow platform implementations across ITSM, ITOM, ITAM, and custom workflows. In this role, you will act as a key technical lead—designing scalable solutions, translating complex business needs into technical specifications, and driving platform innovation through AI integration and modern best practices.
Key Responsibilities
Solution Architecture & Execution:
Design, configure, and deliver long-term, scalable ServiceNow workflow solutions following platform health guidelines and technical standards.
Workshop Facilitation
Assess current-state client processes, lead technical workshops, and define optimal future-state architectures.
Technical Quality & Governance:
Translate business requirements into user stories, review/validate code, perform unit testing, and oversee partner or client development teams.
Integrations & AI Implementation:
Build custom ServiceNow integrations and actively leverage platform AI tools to optimize customer workflows, problem-solving, and decision-making.
Client Engagement & Advisory:
Serve as a trusted technical advisor to stakeholders, assisting with technical documentation, business requirement workbooks, and system design discussions.
Mentorship & Portfolio Contribution:
Coach associate consultants, identify implementation optimization opportunities, and contribute to internal accelerator tools and weekly engagement tracking.
Requirements & Competencies
Must-Have:
Experience
8+ years of dedicated ServiceNow Professional Services or technical consulting experience.
Certifications
Active ServiceNow certifications in relevant workflows (e.g., CSA, CAD, CIS).
Technical Expertise
Hands-on mastery in 1–2 core ServiceNow offerings (ITSM, ITOM, ITAM, or custom platform workflows) and technical integrations.
AI & Innovation:
Proven ability to design and integrate AI capabilities into business workflows and platform architecture while understanding ethical considerations.
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