15 set - Lazio
The Pantheon Iconic Rome Hotel, Autograph Collection
The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5* in Rome, is looking for you! The primary purpose of the Front Desk Agent Turnante is to ensure that guests have an excellent hotel experience through greeting them, processing check-in and check-out, issuing room keys, answering questions and addressing guest requests.
The Front Desk Agent
Turnante will be tasked with the following duties, responsibilities, and assignments: Front Desk operations during your assigned shift to a consistently high standard
- Ensure personal knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
- Answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
- As needed, fulfill all job responsibilities expected of Concierge Attendant
- Fax and make copies for guests,
along with other services of the Business Center; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications
- A Front Desk Agent serving The Pantheon Iconic Rome Hotel is always working on behalf of our Guests and working with other Team Members
- Front Office experience in Hotel of same category, preferable in Marriott Luxury Properties
- Strong commercial/business awareness and demonstration of sales capabilities
- A passion for delivering exceptional levels of Guest service;
Experience with answering multi-line phone lines
- Proficiency in Microsoft Office programs
- Excellent command of Italian and English. Additional languages will be appreciated
- A minimum of 1 year experience in a similar role
- Proficiency in Opera and MARSHA Operational Systems required;
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