Night Manager/Duty Manager
Pubblicato il 15-09-2026 - Bvlgari Hotels u0026 Resorts in Roma
Job Category Rooms & Guest Services Operations Schedule Tempo pieno Located Remotely?
Position Type Management Pay Range: EUR 35.000,00 Annual Salary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Education And Experience ~ High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Maintaining Guest
Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting
Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; Serving as a role model to demonstrate appropriate behaviors. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed. Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing
Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front
Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand Access to online training programs and a structured personal development plan Preferential rates at Marriott Hotels and our outlets (subject to terms and availability) Staff canteen available during working hours Internal laundry service Staff accommodation (subject to availability and eligibility) At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.
In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #