Front Office Supervisor / Shift Leader (M/F/NB)
Pubblicato il 15-09-2026 - Mama Shelter in Como
Company Description MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy .
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people .
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore , a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor , founded in 2021.
Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
THE MISSION?
- Our customers and our Front Office team are in good hands with you ?.
- Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. ?
- You coach and supervise the team.
? You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
- You control the cash registers and also verify all of the existing accounts.
- You respond directly to customer requests and complaints.
- Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) ?️, the restaurant?️ and our events. ?
- True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.
- The customer experience must be perfect ✨ and you are the guarantor ?.
Qualifications MADE FOR YOU? ONLY IF…
- Detail is important to you, nothing goes missing thanks to your anticipation!
- You are a diplomat and know how to make the link between your superior and your team.
- You teach your team how to upsell, without turning into the Wolf of Wall Street?.
- Confidentiality is important to you: what happens at Mama stays in Mama.
- Team spirit is your strength, like the “Gladiators in suits” with Olivia Pope ??.
- You know how to optimize sales and occupancy: 100% OBJECTIVE! ??
- You were the one who included the new kid in the group at the start of the school year!
- True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.
YOUR LITTLE EXTRAS :
- For you The Shining is not only a horror movie but above all,
a film about a hotel ??.
- Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you✊!
- You have a great experience on the PMS “Protel” or “Opera”.
- Just like Michael Scofield, you can be tattooed and not scare away the children.
? What do we have in store for you? ?
- ? Gross annual salary: €27,000 – €28,000, depending on experience and skills.
- ? Contract: Full-time permanent/fixed-term contract, with the opportunity for permanent employment. ?
- ⚖️ Collective Labour Agreement (CCNL): AICA – Tourism Industry.
- ✨ Employee benefits across all Mama & Ennismore / Accor properties. ?
- ? An amazing atmosphere and a fantastic team to share every day with!
- ? Internal events, surprises and special moments to keep the energy high all year round. ?
- ? Professional growth and development opportunities in an international, dynamic environment full of possibilities. ?
? Please note: staff accommodation and parking are not available . ? Ready to join our team and start a new adventure with us? ?? We can’t wait to meet you! ✨
Additional Information And now, we’re sure you already know the tune ?:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your journey. ?
- First verse: We’ll schedule an initial phone interview with our People & Culture team to see if your application fits our rhythm. ?
- Chorus: Once you’ve passed the phone interview, we’ll set up an online meeting ? or an in-person meeting at Mama ? so you can meet the Gang!
- Last verse: Of course, you’ll hear back from us within two to three weeks at most, whether it’s a ✔️ or a ✖️.