15 set - Brescia
HB Travels
Job Description:
We are seeking a dependable and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and delivering high-quality service throughout the travel planning process.
In this position, you will help respond to customer inquiries, provide travel-related information, and support a positive customer experience from start to finish.
Key Responsibilities:
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Respond to customer inquiries via phone, email, and online platforms
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Assist customers with travel-related questions and general support
- Provide accurate information regarding destinations, policies, and procedures
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Maintain professional, courteous, and timely communication
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Follow company service standards and operational guidelines
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Document customer interactions as required
Qualifications:
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Strong written and verbal communication skills
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Customer service experience preferred, but not required
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Ability to work independently and manage time effectively
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Comfortable using computers and online systems
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Detail-oriented with a customer-first approach
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Interest in the travel industry is a plus
What We Offer:
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Training and ongoing support
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Flexible scheduling options
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Opportunities for growth within the travel industry
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Supportive and collaborative team environment
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