Director, Professional Services

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7w134r

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Professional Services based in Italy.

This is a senior leadership opportunity overseeing professional services across North America, EMEA, and APAC. You will own the delivery strategy for enterprise implementations, rollouts, and services engagements across a diverse international customer base. The role combines operational leadership with significant commercial responsibility for revenue, margins, utilization, milestones, and expansion. You will build and lead a high-performing project management organization while partnering closely with Sales, Product, and Customer Success. The position offers direct visibility with executive stakeholders and the opportunity to shape how professional services drives customer outcomes and business growth. Global travel and engagement with major industrial organizations make this a highly strategic and influential leadership role.

Accountabilities:




- Own end-to-end delivery of large-scale professional services programs across North America, EMEA, and APAC, from greenfield implementations through rollout expansions.
- Establish and manage the regional professional services delivery model, defining performance standards, success criteria, and operational priorities.
- Take ownership of services revenue, program margins, utilization, billable milestone attainment, and cross-sell and up-sell growth across the portfolio.
- Ensure programs achieve customer ROI objectives and contractual Statement of Work (SOW) commitments.
- Partner with Sales on services opportunities, including scoping, pricing, delivery strategy, customer presentations, and commercial negotiations.
- Draft, negotiate, and manage SOWs and change orders while protecting margins and maintaining delivery discipline.
- Identify project risks early, lead issue resolution, and ensure milestones are delivered on time while controlling

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7w134r