IT Service Engineer
Pubblicato il 16-09-2026 - Xian Jiaotong-Liverpool University in Italia
Roles & Responsibilities:
The IT Service Engineer is a member of the Management Information Technology and Systems (MITS) Office, responsible for the daily operation and maintenance of MITS-managed university-level business systems, as well as business data analysis and process optimization. The role also includes the operation and maintenance of multimedia equipment in classrooms and meeting rooms, and providing technical support for teaching and meeting activities. Through effective IT operations and continuous optimization, the position aims to enhance the efficiency of teaching and administrative operations and continuously improve the IT experience for faculty and students.
I. Business Systems Operations and Access Management
1. Responsible for the daily operational support of MITS-owned university-level business systems, ensuring stable and smooth system operation
2. Manage system users and access rights, including account configuration, role assignment, and user onboarding, modification, and deactivation
3.
Perform system configuration changes in accordance with established procedures, ensuring compliance, traceability, and auditability
4. Develop standard operating procedures and workflows for business systems, and provide operational training for frontline business teams.
II. Business Data Analysis and Process Optimization Support
1. Collect, organize, and conduct basic analysis of system operational and usage data
2. Identify issues and bottlenecks through data analysis, and provide data-driven insights and recommendations to support business process improvement and service optimization
3. Assist business units and management teams in interpreting system data to support informed decision-making and workflow enhancement
III. Classroom and Meeting Room IT Operations Support
1. Provide daily IT hardware support and troubleshooting for campus classrooms and meeting rooms
2. Deliver technical support for teaching and meeting activities to ensure equipment ava