Reservation Agent
Pubblicato il 16-09-2026 - Borgo Santo Pietro Lifestyle Group in Toscana
Based in Florence, Borgo Lifestyle Group is a collection of luxury lifestyle companies united by craftsmanship, creativity, and a pursuit of excellence. Our portfolio includes Borgo Santo Pietro, a 5-star luxury boutique hotel in Tuscany with two restaurants and a holistic spa; the Michelin-starred Saporium Firenze; Seed to Skin Tuscany, our luxury skincare brand known for its Green Molecular Science approach and found in leading spas and retailers worldwide, our sailing Yacht Satori and PN Homes, specialising in the restoration of historic properties in Italy.
Driven by innovation, beauty, and meaningful experiences, Borgo Lifestyle Group continues to grow internationally across hospitality, wellness, design, and luxury living. We are always looking for passionate, talented, and like-minded individuals to join our dynamic team.
We are seeking a passionate and detail-oriented Reservation Agent to join our Reservations team at Borgo Santo Pietro. As the first point of contact for many of our guests, you will play a key role in creating a seamless and personalised booking experience,
ensuring every interaction reflects the exceptional service and attention to detail that define our brand.
Responsibilities and Duties:
- Manage reservations received via telephone, email, website and online distribution channels, ensuring all bookings are accurately entered, updated and monitored within the Property Management System (PMS).
- Understand guests' accommodation preferences and recommend the most suitable room options, while handling reservation-related issues and keeping the Reservation Manager informed of any relevant matters.
- Adhere telephone etiquette standards: tone, enunciation, professionalism and smile in the voice, phrases to use and phrases not to use.
- Manage room availability, rate plans, booking conditions, and cancellation policies, ensuring all reservation details are accurate and communicated in accordance with company standards.
- Maximise upselling and