16 set - Savona
Empiric
ServiceNow Senior Technology Consultant - Italian-speaking - ITSM, ITOM, ITAM
Contract Type: 12-Month Freelance / Independent Contractor (Partita IVA required or willing to open before start)
Location: Remote
Target Start Date: September 21, 2026
Languages: Italian & English (Mandatory: Advanced or Native/Bilingual)
We are seeking an experienced Senior Technical Consultant to lead and execute ServiceNow platform implementations across ITSM, ITOM, ITAM, and custom workflows. In this role, you will act as a key technical lead—designing scalable solutions, translating complex business needs into technical specifications, and driving platform innovation through AI integration and modern best practices.
Key Responsibilities
Solution Architecture & Execution: Design, configure, and deliver long-term, scalable ServiceNow workflow solutions following platform health guidelines and technical standards.
Workshop Facilitation: Assess current-state client processes, lead technical workshops, and define optimal future-state architectures.
Technical Quality & Governance:
Translate business requirements into user stories, review/validate code, perform unit testing, and oversee partner or client development teams.
Integrations & AI Implementation: Build custom ServiceNow integrations and actively leverage platform AI tools to optimize customer workflows, problem-solving, and decision-making.
Client Engagement & Advisory: Serve as a trusted technical advisor to stakeholders, assisting with technical documentation, business requirement workbooks, and system design discussions.
Mentorship & Portfolio Contribution: Coach associate consultants, identify implementation optimization opportunities, and contribute to internal accelerator tools and weekly engagement tracking.
Requirements & Competencies
Must-Have:
Experience: 8+ years of dedicated ServiceNow Professional Services or technical consulting experience.
Certifications: Active ServiceNow certifications in relevant workflows (e.g.,
17 set - Cesano Boscone
Autogrill
17 set - Ferrara
Ali S. P. A
17 set - Roma
Allibo
17 set - Roma
Antal International