16 set - Roma
Wanted in Rome
WonderWhereToStay is all about creating unforgettable experiences for our guests in Rome and beyond. We stand for excellent customer service and a professional approach, with great emphasis on first-hand assistance to our international client base.
For our office in the historic center of Rome, we are looking for a creative, proactive and well-organized Back-Office Representative to join a tight-knit team that strives for excellence and grows together.
The role
You will support our back-office and guest-relations operations: managing reservations across booking platforms (Airbnb, Booking.com, Vrbo and others), handling pre-arrival and in-stay communication with guests, keeping property listings and descriptions up to date, and coordinating with our on-site team.
We are looking for someone who:
- Is fully bilingual in Italian and English; any additional language is a plus
- Writes clearly and accurately in both languages,
with an eye for detail in guest communications
- Ideally has previous experience in tourism or hospitality, in Italy or abroad
- Is communicative, service-oriented and has a hands-on mentality in any situation
- Has good knowledge of MS Office (especially Excel and Outlook)
- Experience in content editing (e.g. property listings and descriptions), basic accounting or bookkeeping, and property management software is a plus.
What we offer:
- A fast-paced environment in contact with guests from all over the world
- A variety of challenging tasks across back-office administration and customer service
- A stable position in an ideal location in Rome's historic center
Applications are reviewed on a rolling basis. We look forward to meeting you
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