16 set - Ro
Foundever
Description
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Are you a results-driven leader with strong coaching skills and a passion for team development?
Required Language
German, English
Employment Type
Tempo pieno
Contract Type
Permanent
Description
Are you a results-driven leader with strong coaching skills and a passion for team development?
Do you want to be part of a dynamic support team?
If so, you might be our next Team Manager – German & English.
Your Profile
- German – Advanced level C1
- English – Medium level B2
- Completed higher education (college degree or equivalent) is required
- Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment
- Strong coaching and people management skills
- Ability to analyze performance data and drive KPI improvement
- Experience working in a structured, target-driven environment
- Flexibility to work in a rotational schedule, Monday–Sunday
Conditions For Internal Candidates
- No written warnings in the past 6 months or ongoing disciplinary process
Your future role:
- Lead, coach, and develop a team of Customer Support Representatives
- Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.)
- Conduct regular 1:1 meetings, performance reviews, and coaching sessions
- Identify development needs and collaborate with Quality and Training teams
- Drive engagement initiatives and contribute to a positive team culture
- Manage attendance, attrition, and workforce planning in collaboration with relevant departments
- Ensure compliance with company policies, procedures, and client requirements
- Handle escalations and support resolution of complex cases
- Analyze reports and implement action plans to improve operational results
- Participate in calibration sessions and operational meetings
- Support onboarding and nesting phases for new team members
- Act as the main point o
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