16 set - Genova
Philips
Job Description
Serve as the PACS Subject Matter Expert within Radiology Informatics Support & Service Delivery in Europe, acting as the central technical escalation point for complex and critical PACS-related incidents.
Job Title
RI S&SD; Central Support Engineer Europe
Job Description
Serve as the PACS Subject Matter Expert within Radiology Informatics Support & Service Delivery in Europe, acting as the central technical escalation point for complex and critical PACS-related incidents. This role supports the rapid restoration of customer services by providing expert-level troubleshooting, Major Incident Support, Escalation Management and support for PACS solutions across Europe. Working closely with regional support teams and, when required, with R&D; organizations this role helps ensure high levels of service quality, operational continuity and customer success. All above in order to deliver services in an effective and efficient manner, enabling our customer success and help create a better life for people around the world.
Your Role
- Serve as the PACS Subject Matter Expert and central technical escalation point for complex PACS incidents across Europe.
- Provide expert troubleshooting, technical guidance, and ownership of escalated incidents through resolution.
- Lead technical investigations, impact assessments, and root cause analyses to drive service restoration and prevent recurrence.
- Analyze PACS applications, logs, configurations, databases, and infrastructure components to identify and resolve issues.
- Support Major Incident and Technical Crisis Management activities.
- Collaborate with regional support teams and R&D;/L3 teams, ensuring escalations are supported by clear technical evidence.
- Create technical incident reports and contribute to post-incident reviews and continuous improvement initiatives.
- Proactively identify risks related to service availability, data integrity, security, and operational continuity.
- Participate in the Europe 24/7 on
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