16 set - Roma
Bachecalavoro
Luogo di lavoro: Roma
Overall Job Purpose
Overall Job Purpose -The Receptionist will enjoy working with a guest focused front office team, prepared to do whatever it takes to deliver exceptional stays for our guests' pre-arrival, in house and after departure. - When the guests arrive, they will be pleased to find receptionist polished appearance and dedication to exceptional service that delights in the details. Will feel a sense of accomplishment knowing that have impressed each guest with personalized attention. - Processing check-ins, check-outs, guest requests and enquiries. - Focusing on delivering exceptional standards of customer service - Cash and Key security and control.
Competencies
- Excellent Communication Skills
- Initiative and the Anticipation of needs
- A warm, people-oriented demeanor
- A team-first attitude
- Flexibility, problem-solving skills and multi-tasking ability
- Positive outlook and outgoing personality
Qualifications, Skills & Experience
- Fluent in both Italian and English. Knowledge of additional languages is a plus
- Strong understanding of front desk, guest services
- Great conversational skills and teamwork-oriented
Candidate profile
Education and Experience Minimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces.
Preferred:
- Has demonstrated the ability to always work on behalf of Guests
- Has demonstrated the ability to work with other Team Members
- Successful track record of working in a collaborative/matrixed environment
Principal Accountabilities
Maintaining Guest Services and Front Desk Goals
- 1. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Co
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