14 set - Milano
SMS Group
OverviewIn this role you will lead technical-commercial support for flat product rolling services.
You will craft spare parts and modernization proposals, coordinate after-sales activities, and ensure on-time delivery within ERP-driven processes.
You will work closely with engineering, purchasing and customer teams to translate technical needs into accurate quotations and packages.
This is a hands-on position focused on servicing customers and optimizing order execution in a global engineering business.
You will contribute to maintaining high service levels and strengthening after-sales excellence.
ResponsabilitàDevelop technical and commercial proposals for spare parts and upgrading/modernization solutions for flat product rolling (hot/cold)
Identify required components, equipment, and systems using customer technical documentation and internal engineering support
Prepare spare parts packages for initial supply in collaboration with product-specific technical departments
Evaluate costs in cooperation with purchasing, costing, and supplier management teams
Draft technical specifications and detailed commercial quotations
Oversee and coordinate order execution, ensuring on-time delivery and accuracy
Collect and analyze project information, aligning after-sales activities with contractual milestones
Maintain accurate records of quotations and orders within ERP systems
Provide excellent customer service, handling technical inquiries and support needs
Requisiti fondamentaliDegree in Engineering or Technical Diploma
Experience in technical-commercial back-office roles within mechanical engineering or steel production environments
Fluent English (written and spoken)
Proficiency with Microsoft Office tools (Excel, Word, Outlook)
Experience with SAP S/4HANA is a plus
Proficiency in an additional language (preferred)
customer focus
clear communication
team collaboration
Mechanical engineering background
Spare parts and modernization proposals
SAP S/4HANA (plus)
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