Resident Engineer
Pubblicato il 16-09-2026 - NETS-International Group in Italia
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We are seeking a highly skilled and experienced Resident Engineer to oversee and optimize our on-site operations. This permanent role requires a proactive individual with a strong technical background and proven ability to drive improvements in efficiency, safety, and performance.
Key Responsibilities
- End-to-End Trouble Ticket Resolution: Based at the Technical Operations Center (TOC) on a rotational shift schedule, this role serves as the critical bridge between the customer and L2/L3 support teams.
- Monitoring and ensuring SLA-compliant ticket acceptance.
- Executing initial case triage based on customer input.
- Assigning cases to the correct L2 or L3 support domain or soliciting further details.
- Actively facilitating and driving the ticket resolution process to completion.
- Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security.
- Stakeholder Engagement: Coordinate closely with engineering teams, service providers, and operations leadership to align designs and deployments with project timelines and evolving requirements.
- Issue Resolution: Act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical services.
- Documentation & Handover: Produce and maintain comprehensive documentation, including implementation guides and operational runbooks to support seamless handover to operations.
- Continuous Improvement: Identify opportunities to optimize designs, tools, and processes,
leveraging lessons learned from previous large-scale network deployments.
Required Qualifications
- Minimum 5+ years in telco operations or service delivery, ideally within large-scale or high-availability environments.
- Proven experience in troubleshooting and supporting Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions.
- Strong knowledge of network monitoring, incident management, and operational support processes.
- Ability to lead and coordinate multi-vendor and cross-functional teams in time-critical projects.
- Excellent communication skills to interface effectively with technical teams and senior stakeholders.
Preferred Qualifications
- Prior experience supporting international or large-scale operations (enterprise, telecom, or service provider).
- Certifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP, or JNCIE).
- Experience with ServiceNow or similar ITSM tools.
- Deep understanding of troubleshooting Core & Edge network architectures, Wi‑Fi concepts, and security integration.
- Proficiency with network monitoring and management tools.
- Ability to create and interpret network diagrams, documentation, and operational playbooks.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting and Telecommunications
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