14 set - Latina
Soldo
OverviewIn this role you will deliver prompt, friendly customer support to corporate clients across email, chat, and phone, helping with account management, transactions, and product features.
You will troubleshoot issues, escalate complex cases with internal teams, and contribute to improving support processes.
You'll maintain high service standards while aligning with the company's objectives and providing accurate platform guidance.
This position offers a meaningful chance to shape customer experience in a fast-growing fintech environment.
Retribuzione / BenefitsCompetitive salary
Private healthcare coverage for you and your family
Lunch Vouchers
Annual 500 career development budget
Mentoring programme and leadership progression
Flexible working options including 60 days work anywhere
ResponsabilitàProvide excellent customer service to corporate clients via email, live chat and phone
Assist customers with financial services queries related to account management, transactions, and product features
Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions
Investigate and resolve customer issues in a timely and efficient manner
Maintain a strong understanding of the Soldo platform to provide accurate information
Deliver service/quality standards to agreed levels
Document and track customer issues, ensuring queries are logged and followed up
Work closely with internal teams to escalate and resolve complex issues
Carry out other duties as requested by line manager
Requisiti fondamentaliExcellent communication skills with the ability to explain complex issues in simple terms
Strong problem-solving abilities and a can-do attitude
Ability to handle a high volume of customer inquiries while maintaining professionalism
Prior experience in customer service, ideally in financial services or software support
Basic technical troubleshooting skills or willingness to learn
Customer-centric approach with a strong desire to exceed expectations
Strong attention to detail and organizational skills
customer-centric
clear communication
problem-solving
basic technical troubleshooting
knowledge of financial services or SaaS environments (nice-to-have)
familiarity with financial transactions/banking (nice-to-have)
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