Junior Workforce Planner - Remote Customer Meeting Point
Pubblicato il 16-09-2026 - Ikea in Carugate
**Job ID**: 266776 **Date posted**: 09/12/2024 PURPOSE OF THE JOB Our Remote Customer Meeting Point, an integrated part of the new IKEA Omnichannel retailing system, drives and enables sustainable, extraordinary growth in a new era of remote meeting the customer (Sales & Resolutions). It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA employees in a remote set. The purpose of the job is to translate the group capacity plans into country scheduling plans in order to maximise business outcomes, while adapting to co-worker preferences when possible. WHAT YOU'LL BE DOING DAY TO DAY
- Define rules for scheduling and assign to individual employees to generate schedules for coming weeks using specific algorithms in order to balance business and co-worker needs;
- Sense check and validate medium and long term capacity plans from group to adapt when relevant to local situation;
- Integrate co-workers input in the scheduling and publish updated schedules in order to ensure work/life balance and to create transparency and common view;
- Define activities and timings within a shift, including tweaks and changes to shifts based on short term view of demand, in order to keep the schedule relevant despite changes in demand/capacity;
- Translate the weekly forecasts into interval patterns in order to reflect customer demands. WHAT YOU'LL NEED TO HAVE
- High level of data/computer proficiency;
- Fluent in both Italian and English (Spoken and Written);
- Good knowledge of MS in particular Excel;
- Enjoy working in a team where openness and a sharing culture is promoted;
- Inspired by working agile and being open to change;
- Energized by working in a dynamic and ever changing retail environment;
- Passionate to create a good work-life balance for employees and contribute to IKEA being a great place to work;
- Broad knowledge of workforce management with focus on retail businesses, covering demand, capacity and scheduling;
- Broad knowledge of demand drivers connected to sales and customer care in multinational environments