Customer Service Representative – Italy
Pubblicato il 14-09-2026 - Terumo Neuro in Milano
?JOIN OUR TEAM AT TERUMO NEURO!
AtTerumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
?Join our dedicated Customer Service team
?Position:Customer Service Representative – Italy
?Location:Milan (Hybrid – at least 3 days/week on-site)
?YOUR MISSION:
? Process customer orders (direct & consignment) viaSAP HANA ERP
? Maintain customer account records & order histories
? Support consignment & tender agreements
? Monitor inventory, consignment & trunk stock
? Manage returns (RGAs, complaints) with global CS & QA teams
? Coordinate product returns with European warehouse
? Assist customers, sales teams & distributors (availability, order status, deliveries)
? Handle inquiries & ensure timely follow-up
? Prepare sales reports upon request
?YOUR PROFILE:
? Previous experience in customer service or a recent graduate in the field
? Strong MS Office skills (Word, Excel, Outlook, Teams)
? Ability to multitask & prioritize
? Detail-oriented & responsive
? Excellent communication & phone skills
? Fluent Italy
?PREMIO POINTS:
? Experience in high-tech, pharma or medical device industry
? Knowledge of SAP ERP
? Experience supporting direct sales organizations
? Bachelor's degree or Masters degree
? Fluent English
?Ready to make an impact?
Apply now and be part of a dynamic, international team at Terumo Neuro!
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