14 set - Italia
Ignite
Work Setup: Office-based (Lisbon, Portugal)
Timeline: Urgent filling preferred
Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.
Core Responsibilities
Customer Interaction:
Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics:
Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.
Target Management:
Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
Ongoing Learning:
Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
Language Capabilities:
Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
Shift Availability:
Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Workplace Presence:
Full-time, on-site daily presence required at our modern Lisbon facility.
Legal Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Essential Skills:
Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.
Compensation Models
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,****** gross monthly (paid across 12 months)
Housing:
Self-arranged living setup
Target Profile:
Candidates currently living in Lisbon or managing their own accommodation
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,****** gross monthly (paid across 12 months)
Provided Accommodation:
Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet)
Travel Assistance:
Full inbound flight reimbursement after passing the probation period, plus airport pickup
Added Perks
Career Advancement:
Structured internal career development paths leading into coaching, quality assurance, or management roles.
Fully Paid Onboarding:
Fully paid, comprehensive training program starting from your first day on the job.
Company Life:
Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Health & Support:
Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Regional Benefits:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.
#J-*****-Ljbffr
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