SENIOR CUSTOMER SERVICE EXECUTIVE

16 set - Giusvalla
Informatica / Software

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts, customers, and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Knowledge, Skills & Attributes Process Knowledge/ Orientation
Cross Selling / Upselling Skills
Business Development
Communication Skills - Proficiency in local language and English
Role Requirements Educational Qualification - Graduate
Experience - 1 year experience in lending / financial services

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