16 set - Milano
Page Executive
- Hotel General Manager - 5 Star Property
- Luxury lifestyle iconic hotel in Italy
About Our Client
Iconic property located in Val D´Aosta, Italy. The hotel has recently undergone full refurbishment and is now operating as a luxury lifestyle hotel offering access to the ski slopes.
- General Management
- Develop and implement strategies to enhance the hotel's performance and profitability.
- Ensure compliance with quality standards and local regulations.
- Guest Services
- Maintain a high level of guest satisfaction.
- Address complaints and resolve issues quickly and effectively.
- Implement loyalty programs and personalized services.
- Human Resources
- Plan, recruit, train, and supervise staff.
- Foster a positive work environment.
- Develop employees' skills and promote internal growth opportunities.
- Finance / P&L;
- Prepare and manage the hotel's budget.
- Analyze financial performance and implement corrective actions if necessary.
- Optimize costs while maintaining service quality.
- Marketing & PR
- Develop marketing strategies to attract and retain guests.
- Collaborate with travel agencies and tour operators.
- Organize events and promotions to increase the hotel's visibility.
- Work with local community / authorities to integrate the hotel locally.
- Commercial & Revenue Management
- Define and implement pricing and revenue strategies to maximize occupancy, ADR,
and RevPAR.
- Monitor market trends, competitor performance, and demand patterns.
- Manage distribution channels (OTA, direct, partnerships) to optimize revenue mix.
- Collaborate with sales and marketing to drive commercial performance and brand positioning.
- Facilities Management
- Ensure the maintenance and upkeep of the hotel.
- Ensure the safety of guests and staff.
- Manage relationships with suppliers and service providers.
The Successful Applicant
- Minimum of 5 years of experience as a Hotel Manager, Heads of department / director of operations, with proven experience, a luxury seasonal destination
- Experience in a seasonal / mountain destination a must
- Experience working for a privately owned hotel a plus
- Sport / mountain lover
- Degree in Hotel management
- Excellent leadership and management skills.
- Ability to work under pressure and manage priorities.
- Excellent communication skills in Italian and English (knowledge of an additional language is a plus).
- In-depth knowledge of hotel management tools and reservation systems.
- Strong customer service and satisfaction orientation.
What's on Offer
- Professional working environment
- Management responsibility at iconic luxury property
- Competitive package
Quote job ref: JN-042026-6998718
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