Senior Manager
Pubblicato il 16-09-2026 - Docebo in Italia
Artificial Intelligence. At Docebo, we’re using AI to change how people learn at work and we are an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our mission is to help teams move faster, work smarter, and focus on the work that truly matters by providing time-saving, personalized learning tools that turn training from a checkbox into a capability. Join 900+ Docebians around the world and help us reinvent how people learn, because learning never stops.
As our Manager of Customer Success for SEEMEA and DACH, you are the strategic captain leading a high-performing team across these markets. You will transform complex customer challenges into educational victories, ensuring our clients throughout Southern and Eastern Europe, the Middle East, Africa, and German-speaking regions achieve massive business impact. Your mission is to foster a culture of excellence and local expertise, proving that with the right AI-powered learning strategy, our customers' potential is truly limitless.
Lead the Charge:
Execute a high-impact Customer Success strategy that aligns with Docebo's global vision and SEEMEA/DACH regional objectives.
Manage and mentor a team of Success professionals to deliver exceptional customer experiences.
Define and monitor KPIs and metrics to track performance and retention and growth targets.
Refine the Playbook: Develop standardized processes and best practices to drive efficiency and scalability in regional operations.
Harness the Data: Use customer success platforms to monitor account health and identify opportunities for automation and improvement.
Fully fluent in Italian and English, enabling complex business conversations across the SEEMEA region.
Track record of helping customers achieve business outcomes that lead to upsell and cross-sell opportunities.
High emotional intelligence, balancing customer empathy with Docebo’s commercial needs.
Tech Enthusiast: Bachelor’s degree (or equivalent