14 set - Monza
Msx International
OverviewIn this role you will monitor and support the adoption of a new tool, coach the Sales area and related departments, and analyze Customer Experience (CE) performance.
You will design trainings, deliver coaching sessions, and create insightful CE reports to guide improvements.
You work closely with cross-functional teams to translate data into action that elevates the customer journey across the network.
This position combines hands-on support, advisory work, and people development to drive CE impact at scale.
ResponsabilitàPrepare CE-related reports and analyses
Draft and manage official communications to sales and service networks
Create and deliver CE-focused PowerPoint presentations
Support CE in analysis and design of incentive schemes
Design, manage, and deliver virtual coaching sessions (webinars) on CE topics
Provide hands-on support for new projects and tools in Sales and Service
Develop and deliver training modules for internal field staff and network on CE topics
Deliver classroom-based behavioral training on soft skills
Conduct potential and gap analyses
Requisiti fondamentaliAdvanced knowledge of the automotive industry
Strong analytical skills to evaluate qualitative KPIs and translate insights into action plans
Proven experience with Dealer Management Systems (DMS)
Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying
Ability to analyze complex datasets and define effective solutions
University degree
Good command of English and Italian
Minimum 2 years of experience in data analysis and reporting roles
Availability to travel across the national territory
Independence and teamwork
Willingness to share insights and results
Excellent presentation and public speaking
PowerPoint
CE metrics analysis
Data analysis and reporting
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