14 set - Bardi
Vodafone
OverviewIn this role, you will provide secondary support for the online charging solution within the Italy Services Operation team, ensuring resilience and continuity of services.
You will collaborate with first-line operations, drive proactive maintenance, and guide troubleshooting to prevent outages.
You will manage vendor interactions for technical support and support deployment of new technologies.
This role offers exposure to 24x7 on-call activities and cross-functional collaboration to meet performance KPIs.
Retribuzione / BenefitsStarting salary at least 35,500 + PDR
Global telco with diverse and inclusive culture
Opportunities for growth and training
Work-life balance support
On-call 24x7 standby rotation
Emergency situation management experience
ResponsabilitàPerform incident troubleshooting and repair actions, including vendor escalation to restore service and performance
Conduct proactive maintenance and health checks to optimize the network and prevent incidents
Address customer complaints within SLA and provide end-to-end tracing and debugging of service platform components
Analyze traffic, end-to-end service trends, and protocols to diagnose issues
Share knowledge to raise technical skills across deployment and operations teams
Introduce and manage cutting-edge technologies through vendor collaboration and on-the-job training
Plan and upgrade service platform components with aim of zero incidents and quality onboarding of service requests
Requisiti fondamentaliUniversity degree: Electronics, Telecommunications and Information Technology
Min. 2 years of experience in Telecommunications in a similar role
Hands-on experience with Telco service components
Scripting knowledge in Linux, Python, Ansible (desirable)
Database management knowledge (Arrowspike) desirable
Strong understanding of telecom protocols like SS7, Diameter, LDAP, SOAP
Experience in problem and change management, trace interpretation (Wireshark traces, logs)
Knowledge of 2G/4G/5G, VoLTE, and microservices architecture
Fluent in English and Italian
Teamwork and collaboration across multi-functional and multicultural teams
Strong problem-solving and incident management mindset
Good communication skills in English and Italian
SS7 (MAP, Camel), Diameter, LDAP, SOAP
Mobile network architectures 2G/4G/5G, VoLTE
Microservices architecture
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