Technical Support Specialist

14 set - Milano
GWM Italia

Responsibilities
Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo.
Deal with dealers' online and offline technical problems;
Responsible for technical support system requirement input;
Participate in the development of training courses, edited PPT courseware, and participate in after-sales technical training;
Responsible for the verification and recommend of special tools and diagnostic instruments;
Follow-up and management of technical data;
Responsible for the establishment of technical case database;
Monitor and solve market quality issue;
Responsible for handling and improving quality problems;
Qualifications
Bachelor degree or above, major in vehicle engineering, mechanical engineering or related fields is preferred.
At least 5 years of working experience in vehicle aftersales service,



technical support or vehicle R&D.;
Fluent in English and Italian.
Strong organizational skills, attention to detail, punctuality, and problem-solving abilities.
Ability to work independently and manage priorities in a dynamic environment.
Required Skills
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in office software and tools.
Pay range and compensation package
Competitive salary based on experience and qualifications.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
xlwpduy We encourage applications from all qualified individuals.
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