14 set - Varese
Euronext
OverviewIn this role you act as the primary point of contact for a defined client group, managing incidents and ensuring timely resolution.
You will support clients, provide progress updates, and ensure SLA compliance while strengthening quality processes.
You will drive process improvement, participate in enhancement projects, and support client testing and conformance activities.
This position sits within a client services context in Milan, focusing on reliable service delivery and cross-functional collaboration.
ResponsabilitàServe as central client contact for operational matters and manage incident handling with timely escalation
Provide proactive client support and follow-up until resolution, communicating progress especially when deeper analysis is needed
Ensure adherence to Service Level Agreements and strengthen the quality framework to meet objectives
Drive continuous improvement of processes,
identify and select long-term value opportunities to reduce operational risks
Contribute to operation enhancement projects, review specifications and draft terms of reference for upcoming products and initiatives, support client developments and tests, and execute conformance tests with clients
Requisiti fondamentaliStrong financial background and familiarity with Euronext client activities
Prior relevant Client Services experience
High standards of service delivery and ability to build strong client relationships
Strong analytical and organizational skills with problem-solving attitude
Experience in project management and ability to monitor initiatives
Strong verbal communication skills internally and externally
customer-focused
problem-solving
relationship-building
incident management
SLA compliance
process improvement
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