High Jewelry Manager - Flagship Milan Montenapoleone
Pubblicato il 14-09-2026 - Tiffany in Monza
OverviewIn this role, you will lead HJ business performance and build a Community of High Jewelry Experts at the Montenapoleone flagship.
You will work with store leadership to engage high-net-worth clients and align with merchandising and zone teams to optimize the HJ assortment.
You'll train and energize the expert community, oversee private client relations, and coach teams to deliver exceptional client experiences.
This role combines strategic oversight with hands-on execution to strengthen brand desirability and sales impact.
ResponsabilitàDrive tactical performance of High Jewelry sales and revenue
Develop and monitor tools to build a Community of High Jewelry Experts
Lead outreach to HNW clients in collaboration with store leaders
Partner with merchandising and cluster/zone teams to optimize assortment and client satisfaction
Act as ambassador and relationship builder at in-store appointments and international events
Create and implement a training plan for the expert community
Identify internal/external profiles for inclusion in the community
Lead the Private Client Community through engagement, coaching, and enrichment opportunities
Provide structured coaching and budget-conscious leadership to sales teams
Requisiti fondamentali8+ years of luxury watch/jewelry experience
Client relations / client-facing experience
Gemology qualification
Strong written, verbal, and presentation skills
Ability to manage a budget
Strong people management and development skills
excellent communication
leadership and team development
storytelling
gemology
budget management
training program development