Manager, Customer Success
Pubblicato il 14-09-2026 - Docebo in Monza
OverviewAs Manager of Customer Success for SEEMEA and DACH, you will steer a high-performing team across diverse markets to turn customer challenges into educational wins.
You'll align regional CS strategy with Docebo's global vision, nurture key client relationships, and drive measurable retention and growth.
You'll shape scalable processes, advocate for customer success, and leverage data to uncover automation opportunities.
This role combines leadership, regional collaboration, and a focus on business outcomes to unlock customer potential with AI-powered learning.
You'll work in a fast-paced, values-driven environment that supports growth and cross-functional teamwork.
Retribuzione / BenefitsEmployee Share Purchase Plan (ESPP) at 15% discount
health benefits
paid vacation days
Docebo Days
floating holidays
birthday off
ResponsabilitàExecute a high-impact Customer Success strategy aligned with regional objectives
Mentor and manage a team of Success professionals to deliver excellent customer experiences
Define and monitor KPIs to ensure retention and growth targets are met
Foster a customer-centric culture across regions and internal departments
Build deep relationships with key customers as a strategic advisor
Develop and implement standardized processes to drive efficiency and scalability
Utilize customer success platforms to monitor account health and identify automation opportunities
Requisiti fondamentali3–5 years of leadership experience managing customer-facing teams in a B2B SaaS environment
Fluency in Italian and English
Track record of helping customers achieve outcomes leading to upsell/cross-sell opportunities
Self-driven, collaborative leader able to work virtually and handle high-pressure situations
High emotional intelligence with balanced customer empathy and commercial awareness
Bachelor's degree (or equivalent) and interest in HR/LMS technologies
Willingness to travel up to 25% across the region
leadership
communication
emotional intelligence
HR and LMS technologies
customer success automation tools
advanced CRM methodologies