14 set - Genova
Chep
OverviewIn this role you will drive asset recovery and customer success within CHEP's retail-focused account portfolio.
You will build strong stakeholder relationships, onboard new customers, and lead improvements in service quality and asset control.
You'll collaborate cross-functionally to grow CHEP's customer base and optimize recovery metrics, contributing to sustainability and efficient supply chains.
This is a hands-on, market-facing position that values customer-centric solutions and cross-team partnership.
Retribuzione / BenefitsEmployee Assistance Programme (EAP)
Option to participate in company share scheme
Life Insurance
Personal Accident Insurance
Remote work (Fully Remote)
Annual premio (10%)
ResponsabilitàEstablish and maintain relationships with pallet receiving locations to align on asset productivity objectives
Identify root causes of collection issues and partner with internal teams to improve customer experience and CIFOT metric
Provide retailer staff training and ensure effective equipment control practices
Onboard and implement new customers, defining asset recovery agreements for smooth transitions
Manage audit programs within accounts to ensure asset management standards and identify improvements
Collaborate with internal teams and external partners to support growth and expand CHEP's customer base
Monitor asset control metrics and apply data-driven corrective actions to improve asset recovery
Requisiti fondamentaliExperience in a retail or logistics environment
Customer-facing roles with B2B exposure
Background in service delivery to Retail, Wholesale, or Logistics sectors
Proficiency in MS Office and CRM (Salesforce)
Driver license
English professional proficiency
Experience with onboarding or customer onboarding processes
Remote/region-specific work coverage (Italy Area 2)
Active Listening
Adaptability
Communication
Empathy
MS Office
CRM (Salesforce)
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