14 set - Genova
ABB
OverviewIn this role you will safeguard customer satisfaction across assigned accounts, coordinating technical requests and cross-functional support to ensure service delivery.
You'll manage service contracts, monitor on-time delivery and KPIs, and communicate progress to customers and colleagues.
You'll drive contract renewals, identify expansion opportunities, and present the value of services.
Collaborating with technical experts, you will shape lifecycle plans for customer assets and lead on-site and remote maintenance efforts.
This position blends technical rigor with customer leadership in a hybrid work setting, contributing to ABB's energy transition goals.
Retribuzione / BenefitsFlexible working hours
Hybrid work options
Wellbeing support for employees and families
Welfare plan with personalized services
Canteen or meal vouchers
ResponsabilitàDeliver exceptional customer service and exceed expectations
Anticipate customer needs with strong account knowledge
Manage service contracts, on-time delivery, and KPI tracking
Drive contract renewals and identify expansion opportunities
Measure and present service value to stakeholders
Develop lifecycle plans with technical experts
Build cross-functional collaboration for service delivery
Coordinate external resources and ensure HSE and integrity compliance
Manage service engineering projects (e.g., migrations or upgrades)
Oversee on-site preventive/corrective maintenance and remote support
Participate in on-call rotation
Requisiti fondamentaliSenior experience in relevant industry
Strong technical, interpersonal, communication, and self-management skills
Proven ability to build and maintain relationships with customers and sales teams
Solid knowledge of control logic design for power generation systems (DEHC, BMS, boilers)
Experience with power market software applications (Reactive Power Regulation, SART; Primary Frequency Regulation)
Expertise in ABB automation and control technologies (INFI90, Harmony, S+ Suite, AC800F, AC800M, S800, AC500)
Understanding of industrial communication protocols (Profibus, OPC, Modbus)
Knowledge of cybersecurity regulations for power generation facilities
Excellent command of Italian and English, willingness to travel domestically and internationally
relationship-building
proactive communication
self-management
control logic design for power generation
ABB automation technologies (INFI90, Harmony, S+ Suite, AC800F/AC800M/S800/AC500)
power market software (SART, Primary Frequency Regulation)
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