AI-Savvy SaaS Support Agent (Italian/English)

16 set - Udine
OverIT - Field Service Management

OverIT is a global SaaS company delivering Field Service Management. We are hiring a bilingual IT Support Analyst to handle Italian and English customer requests, triage incidents, and investigate application issues while applying SQL skills and ITIL practices.

You will collaborate with Product, Engineering, and Delivery teams, document root causes, and contribute to the knowledge base. Location across Italy is flexible with a competitive salary range.

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