Operations Manager, Customer Support
Pubblicato il 14-09-2026 - Deel in Lodi
OverviewIn this role you will lead day-to-day payroll operations and drive efficiency across global workflows.
You will partner with cross?functional teams to streamline tools, ensure compliance, and strengthen risk controls as we scale.
You'll focus on automation, process improvements, and delivering a high?quality, customer?centric operating model.
This is a chance to shape how Deel supports millions of workers worldwide and accelerate your leadership career in a fast?growing SaaS company.
Retribuzione / BenefitsStock grant opportunities
remote work flexibility
WeWork access (where applicable)
inclusion and diversity commitments
ResponsabilitàManage day-to-day operational workflows and identify efficiency improvements
Support automation initiatives to reduce manual processes and improve accuracy and speed
Partner with cross-functional teams to streamline tools and processes for internal teams and customers
Ensure adherence to operational controls, compliance requirements, and risk management practices
Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards
Monitor operational performance metrics and escalate risks or gaps to leadership
Drive customer-focused process improvements to enhance turnaround times and escalation handling
Expand and improve self-service options to reduce dependency on manual support
Implement regular feedback loops to capture insights and inform continuous improvement
Coordinate operational readiness for new product or market launches with stakeholders
Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
Track and report operational outcomes, providing insights and recommendations to leadership
Execute operational projects and strategic initiatives with senior leaders
Requisiti fondamentali5+ years of experience in operations, preferably in Tech/FinTech start-ups
Demonstrated ability to manage and mentor small to mid-sized teams
Strong problem-solving, detail orientation, and a solutions-oriented mindset
KPI-driven with experience tracking and improving performance metrics
Exposure to process automation and operational tooling
Background in FinTech, consulting, banking, or fast-paced start-ups preferred
Strong analytical skills with ability to turn data into actionable insights; SQL familiarity a plus
Collaborative team player with high energy and a bias for action
problem-solving
collaboration
bias for action
process automation
operational tooling
SQL familiarity