14 set - Siena
Empiric
pbServiceNow Senior Technology Consultant - Italian-speaking - /bITSM, ITOM, ITAM /ppbr/ppbContract Type: /b 12-Month Freelance / Independent Contractor (Partita IVA required or willing to open before start) /ppbLocation: /b Remote /ppbTarget Start Date: /b September 21, **** /ppbLanguages: /b Italian English (Mandatory: Advanced or Native/Bilingual) /ppbr/ppWe are seeking an experienced bSenior Technical Consultant /b to lead and execute ServiceNow platform implementations across ITSM, ITOM, ITAM, and custom workflows.
In this role, you will act as a key technical lead—designing scalable solutions, translating complex business needs into technical specifications, and driving platform innovation through AI integration and modern best practices.
/ppbr/ppbKey Responsibilities /b /pullibSolution Architecture Execution: /b Design, configure, and deliver long-term, scalable ServiceNow workflow solutions following platform health guidelines and technical standards.
/lilibWorkshop Facilitation: /b Assess current-state client processes, lead technical workshops, and define optimal future-state architectures.
/lilibTechnical Quality Governance: /b Translate business requirements into user stories, review/validate code, perform unit testing, and oversee partner or client development teams.
/lilibIntegrations AI Implementation: /b Build custom ServiceNow integrations and actively leverage platform AI tools to optimize customer workflows, problem-solving, and decision-making.
/lilibClient Engagement Advisory: /b Serve as a trusted technical advisor to stakeholders, assisting with technical documentation, business requirement workbooks, and system design discussions.
/lilibMentorship Portfolio Contribution: /b Coach associate consultants, identify implementation optimization opportunities, and contribute to internal accelerator tools and weekly engagement tracking.
/li /ulpbr/ppbRequirements Competencies /b /ppbMust-Have: /b /pullibExperience: /b 8+ years of dedicated ServiceNow Professional Services or technical consulting experience.
/lilibCertifications: /b Active ServiceNow certifications in relevant workflows (e.g., CSA, CAD, CIS).
/lilibTechnical Expertise: /b Hands-on mastery in 1–2 core ServiceNow offerings (ITSM, ITOM, ITAM, or custom platform workflows) and technical integrations.
/lilibAI Innovation: /b Proven ability to design and integrate AI capabilities into business workflows and platform architecture while understanding ethical considerations.
/li /ulpbr/p
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